James Hardie values and respects the privacy of the people we deal with - customers, business partners, investors and staff. In all markets in which we operate we are committed to ensuring that personal information is handled properly by our staff and our service providers, in accordance with local community standards. In individual countries we adopt privacy policies that comply with all local laws and standards.

James Hardie™ is committed to protecting your personal information. We believe it is important for you to know how we treat information about you that may be obtained from this Web site.

Information Collected
For the most part, you can visit this Web site without telling us who you are. However, there are portions of this Web site where we may need to collect personal information from you for a specific purpose, such as to provide you with requested information.

When information is collected from you, such as your name and e-mail address, we let you know upon collecting the data how the personal information will be used. This information is used primarily to respond to your questions or to process your requests.

We may share the personal information you provide to us with other companies we have hired to provide services for James Hardie™. These companies - our vendors - are contractually bound to use your personal information only to perform the services we have hired them to provide. We do not share or sell information about you to any vendor for marketing purposes.

Links to Other Sites
James Hardie's™ Web site may contain links to other industry sites such as James Hardie™ distributors. While we try to link only to sites that share our privacy standards, we are not responsible for the content, security, or privacy practices used by other sites.

Changes to our Privacy Policy
We reserve the right to modify our privacy policy at any time. Please check back on this page for any updates to our policy. 

Concerns or Complaints
If you have a concern or complaint in relation to our handling of your personal information, please contact Hardie Pipes Customer Service Team (Toll Free 1-877-910-3727 or Toll Free on Fax 1-866-329-3727)  for assistance. If you are not satisfied with any assistance you are given you may request that your concerns be referred to our Privacy Officer for an independent review. Our Privacy Officer will investigate your concerns and will respond to you in writing (usually within 14 days).